American Implement is seeking a

POSITION SUMMARY:

American Implement is seeking a motivated leader to head the service department that has strong interpersonal skills, can multi-task and continuously build and grow a loyal customer base while building the skill-sets, productivity and efficiency of the service department. In this role, one will oversee the operations of the service department by actively managing work orders, service calls, inspections, warranty work, product improvement programs as well as developing technicians to provide the highest standards of customer service. To be successful, the Service Manager will implement and follow various processes, collaborate with others, recruit and build talent internally, and execute a marketing plan while encouraging teamwork throughout the dealership. This position supervises Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, and Service Admin Personnel.

QUALIFICATIONS:

• 3+ years’ experience in service department operations.
• Strong technical background with heavy equipment required.
• Experience in supervision and management.
• Familiar with John Deere and competitive products.
• Strong salesmanship skills with a proven ability to deliver service solutions, build trust and drive customer loyalty.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Proficient computer skills.
• Basic understanding of financial principles related to Service Department operations.
• Experience using Service Advisor or other computer based diagnostic repair tools is preferred.

PHYSICAL REQUIREMENTS:

Extended periods of sitting, standing, walking, bending, reaching overhead, must be able to regularly lift 50 lbs. without assistance, driving a vehicle, extensive hours on a computer, hearing normal tones, and seeing. American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.
American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals

Please refer the Job description for details