Service Manager - Whitecourt at Fountain Tire

Whitecourt, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive industry knowledge, Mechanical services, Leadership, Operations management, Business processes, Customer service, Communication, Interpersonal skills, Quality assurance, Work order management, Service quoting, Team management, Conflict resolution, Safety compliance

Industry

Retail

Description

Overview Fountain Tire Whitecourt is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction. What Does Fountain Tire Offer? Competitive wages based on experience Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement Regular day shift schedules Great discounts for you and your family on tires, parts, and mechanical services The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store! As a Service Manager, your duties will include: Overseeing and managing mechanical and tire services Setting quality standards and maintaining the quality of all shop activities Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensuring completion of shop maintenance and repair work Addressing customer complaints and inquiries in a courteous, professional manner Advising technicians of work that must be completed Ensuring technicians compliance with company standards regarding quality, safety, and customer service Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers Maintaining the cleanliness of the shop Our ideal candidate has/is: 5+ years of automotive industry experience Advanced Knowledge of mechanical services is required Commercial vehicle inspection program and out of province inspection certifications Effective leadership skills, with a strong focus on operations and business processes High level of integrity and accountability A customer service focus Ability to develop and maintain effective relationships with team members and customers Strong communication, and interpersonal skills Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements Flexible, patient, and calm when working with tight schedules Interested and qualified? Please apply on-line or in-store today!

Responsibilities

The Service Manager oversees daily shop operations, including managing mechanical and tire services, quality standards, and technician performance. They are also responsible for driving productivity, handling customer inquiries, and ensuring a high level of customer satisfaction.