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Service Mapping (CMDB) Specialist - ITSM at VAM Systems

Doha, Doha, Qatar -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bachelor's Degree, ITSM Platforms, ServiceNow Discovery, Service Mapping, CMDB Structure, CI Classes, Infrastructure Technologies, Troubleshooting, Discovery Probes, Service Dependencies, Visual Service Maps, Problem-Solving, Attention to Detail, Communication Skills, Collaboration Skills

Industry

IT Services and IT Consulting

Description

Company Description Job Description We are currently looking Service Mapping (CMDB) Specialist for our Qatar operations with the following terms & conditions. Required Qualifications & Skills • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). • Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping). • Strong understanding of CMDB structure, CI classes, and relationships. • Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms). • Experience troubleshooting discovery probes, patterns, and integrations. • Ability to analyze complex service dependencies and present clear visual service maps. • Strong problem-solving skills with attention to detail. • Excellent communication and collaboration skills. Joining time frame: 2 weeks (maximum 1 month) Additional Information Terms and conditions: Joining time frame: maximum 4 weeks

Responsibilities

The Service Mapping (CMDB) Specialist will be responsible for managing and mapping IT services within the CMDB. This role requires analyzing complex service dependencies and creating visual service maps.