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Service Mapping - ITSM Consultant at VAM Systems

Doha, Doha, Qatar -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Discovery, Service Mapping, ITSM, CMDB, Infrastructure Technologies, Troubleshooting, Service Dependency Analysis, Communication, Collaboration, Problem Solving

Industry

IT Services and IT Consulting

Description

Job Description We are currently looking for Service Mapping - ITSM Consultant for our Qatar operations Required Qualifications & Skills • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). • Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping). • Strong understanding of CMDB structure, CI classes, and relationships. • Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms). • Experience troubleshooting discovery probes, patterns, and integrations. • Ability to analyze complex service dependencies and present clear visual service maps. • Strong problem-solving skills with attention to detail. • Excellent communication and collaboration skills. Key Responsibilities • Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform. • Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure. Joining time frame: 2 weeks (maximum 1 month)

Responsibilities

Configure and maintain Service Mapping and Discovery tools within the ITSM platform. Create accurate service maps to define relationships between applications, services, and infrastructure.