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Service Monitoring Engineer at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Alarm Monitoring, Alarm Management, Ticket Management, Network Services, Infrastructure Events, Fault Remedy, SLA, KPI, Incident Ticket Lifecycle, Organizational Guidelines, Departmental Processes, MSTOP Process, Balanced Scorecard, IPM Parameters, Collaboration, Innovation

Industry

Telecommunications

Description

3+ years of experince in Service Alarm Monitoring, Alarm/ticket Management for the assigned Network Services. Monitoring all events in Customer's managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Adherence to the organizational guidelines & departmental processes & procedures. 24X7 Shift Working. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Primary country and city: India (IN) || Noida Req ID: 778365

Responsibilities

Monitor all events in the customer's managed infrastructure to ensure optimal performance and adherence to SLAs. Interact with resources to validate and collect network events information for distribution to related processes.