JOB TITLE: SERVICENOW ARCHITECT

Salary budget: Approximate 45GBP/hour = approximate £7560 per month)
Work location: Hatfield, United Kingdom
Working mode: Hybrid (WFO 2 days per week)
Experience: 10+ years (including minimum 5 years in ServiceNow)
Company background: Leading independent IT services and solutions provider headquartered in the UK, serving large corporate and public sector
Employment type: 12 months renewable Contract

JOB SUMMARY:

We are seeking an experienced ServiceNow Architect to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI-driven enhancements.

REQUIRED SKILLS & EXPERIENCE:

• Strong experience in ServiceNow Service Management and Operations Management
• Proven background as a ServiceNow Developer with in-depth understanding of platform architecture
• Experience designing and implementing ITSM, FSM, and CMDB modules
• Demonstrated success in leading Experience Portal projects in ServiceNow
• Familiarity with AI/ML integrations and capability-building within ServiceNow
• Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management

PREFERRED QUALIFICATIONS:

• Certified ServiceNow Architect or Implementation Specialist
• Experience in large-scale ServiceNow transformation projects
• Exposure to agile delivery models and DevOps practices
  Job Types: Full-time, Fixed term contract
  Contract length: 12 months
  Pay: £6,000.00-£7,560.00 per month

Application question(s):

• ServiceNow Developer with in-depth understanding of platform architecture
• Do you require Company to provide you a work pass to work in UK?
• What is your current average salary & expected salary per month in UK currency?

Education:

• Bachelor’s (preferred)

Experience:

• large-scale ServiceNow transformation projects: 5 years (preferred)
• ServiceNow solutions across ITSM, FSM,& CMDB modules: 6 years (preferred)
• AI/ML integrations & capability-building within ServiceNow: 6 years (preferred)
• JavaScript: 7 years (preferred)
• Glide: 6 years (preferred)
• integrations (REST/SOAP): 6 years (preferred)
• custom app development: 6 years (preferred)
• exposure to agile delivery models and DevOps practices: 6 years (preferred)

Work Location: In perso

• Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules
• Architect and oversee the Experience Portal implementation project to enhance end-user engagement
• Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications
• Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency
• Provide architectural guidance and hands-on support to development and operations teams
• Ensure alignment of ServiceNow strategy with broader enterprise architecture
• Monitor performance, perform platform tuning, and maintain platform health
• Work closely with ServiceNow developers to design custom applications and integrations
• Establish and enforce best practices for coding, performance, and security within the ServiceNow environment