Service Now Engineer at Reece Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Platform, ITIL Processes, Scripting, JavaScript, Glide API, Integrations, Automation, AI/ML Techniques, Stakeholder Management, Communication Skills, Problem Solving, Proactive Approach, Adaptability, Business Understanding, Design, Development

Industry

Wholesale

Description

Service Now Engineer About Us The Reece Group is proud to support our customers who provide essential services to keep the community safe, healthy and well. Whether that is keeping the water running, the heating and cooling on, maintaining refrigeration, or supporting our infrastructure. Reece is a forward thinking, dynamic and technology driven company which continues to grow and diversify. We promote a fun and innovative work culture and this position is based at our Head Office (Support Centre) which is just 8 mins walk from Richmond station. About the Opportunity In this role you will play a key role in designing, developing and maintaining solutions on the ServiceNow platform to support Reece’s business operations. As part of our Modern Workplace Enablement team, this role goes beyond ITIL processes and will extend into other business functions, leveraging ServiceNow as a strategic enabler across the organisation. This will require a genuine interest in understanding the business, collaborating closely with support teams, and driving automation and innovation—including potential involvement in AI capability setup. About you On the technical front we are seeking someone who has a strong understanding of ITIL processes, that can help us extend our current work beyond IT. You’ll be proficient in scripting (JavaScript, Glide API) and ServiceNow integrations. Experience with automation will be highly regarded, along with any experience with AI/ML techniques. Looking for someone with an inquisitive nature, a proactive and adaptable approach to solving problems. Excellent stakeholder management and communication skills are a must! If this sounds like you, apply now! Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world-class solutions. We’d love to hear from you. Get in touch at careers@reece.com.au

Responsibilities

This role involves designing, developing, and maintaining solutions on the ServiceNow platform to support business operations, extending beyond standard ITIL processes into other business functions. The engineer will leverage ServiceNow as a strategic enabler across the organization, requiring close collaboration with support teams to drive automation and innovation.