Service Now Lead Digital Product Manager at Wells Fargo
Minneapolis, Minnesota, USA -
Full Time


Start Date

Immediate

Expiry Date

21 Nov, 25

Salary

96600.0

Posted On

21 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technology, Business Process, Servicenow, Customer Journeys, Jira, User Stories, Management Skills, Confluence, User Experience, Leadership, Business Value

Industry

Information Technology/IT

Description

LOCATION:

401 South Tryon Street-Charlotte, NC
3075 Loyalty Circle- Columbus, OH
1525 West W.T. Harris Blvd -Charlotte, NC
250 E John Carpenter Freeway-Irving, TX
550 S 4th St- Minneapolis, MN

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualification:

  • 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications

  • Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools.
  • Strong understanding of business process modeling and workflow automation
  • Proven experience with ServiceNow platform (certifications a plus)
  • Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation
  • Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams.
  • Excellent communication, leadership, and stakeholder management skills
  • Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban)
  • 3+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jir
Responsibilities

Wells Fargo is seeking a strategic and results-driven Lead Digital Product Manager in our Branch Channel Management Product Line. This role will drive the development and optimization of digital products with a strong focus on business process automation and management capabilities. This role will lead cross-functional teams to deliver innovative solutions that streamline operations, enhance user experience, and support Consumer Small and Business Banking.

In this role, you will:

  • Product Strategy & Vision
  • Define and communicate a clear product vision and roadmap aligned with business goals.
  • Identify opportunities to improve and automate business processes using digital tools.
  • Agile Product Management
  • Lead Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives).
  • Author user stories, lead story refinement, and manage product backlogs, ensuring alignment with stakeholder needs and technical feasibility.
  • Collaborate with Scrum Masters, developers, UX designers, and Engineer teams to deliver high-quality features.
  • Business Process Workflow Optimization
  • Analyze current-state workflows and identify areas for improvement or automation.
  • Partner with business analysts and process owners to design future-state workflows.
  • Translate business requirements into functional specifications and user stories.
  • Stakeholder Engagement
  • Act as the primary liaison between business units, IT, and external vendors.
  • Facilitate workshops, demos, and training sessions to ensure stakeholder alignment and adoption.

Required Qualification:

  • 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

  • Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools.
  • Strong understanding of business process modeling and workflow automation
  • Proven experience with ServiceNow platform (certifications a plus)
  • Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation
  • Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams.
  • Excellent communication, leadership, and stakeholder management skills
  • Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban)
  • 3+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

Job Expectation: The ability to work east coast hours

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