Service Now Solution Architect

at  Robeco

Department
Within Information Corporate & Cloud Technology (ICCT), IT4IT Service Management is responsible for managing the Service Management process within Robeco through the ServiceNow platform. This platform supports various processes widely used across Robeco, such as ITSM.
Your primary responsibilities will include configuring ServiceNow to meet stakeholders’ requirements, building custom applications, performing operational maintenance, and ensuring seamless integration with other IT service management platforms.
Position & Requirements
We are looking for a candidate for the position of “Senior Solution Architect.”
In this role, you will be responsible for discussing new requirements with various stakeholders within Robeco. Together with technical consultants within the team, you will translate these requirements into technical solutions. You will convert solutions into smaller MVPs to realize value in the short term and create a plan with dependencies for major topics.
You will support the Product Owner and stakeholders by emphasizing the business value of each solution and determine if the requirements and solutions fit within the vision as determined by the Product Owner. Additionally, you will assess whether the requirements and solutions are feasible based on existing licenses and architectural best practices.
Together with the Product Owner, you will determine the roadmap and vision. You will highlight technical debt and share it with the architecture board. Organizational standards, such as security, will be translated into adjustments and solutions on the platform. You will proactively advise stakeholders on new or expanding features of the platform.
You will create and present presentations and workshops about products of the ServiceNow platform, such as ITSM, CSDM, and interfaces. As part of a DevOps team, you will also develop user stories, peer review code, resolve operational incidents, and participate in Agile/Scrum meetings.

Generic Requirements:

• HBO and/or WO profile.
• Proficient in both Dutch and English (written and spoken).
• 5+ years of ServiceNow experience across various projects.
• 32 hours per week
• Start date: 1-02-2025

Qualifications:

• CTA (Certified Technical Architect)
• CSA (Certified System Administrator)
• CIS (IT Service Management)
• Scripting in ServiceNow Fundamentals
• A good understanding of the following ServiceNow products: ITSM, CMDB, CSDM, Portal, Scoped applications, Interfaces.
• Familiarity with Agile and Scrum methodologies, including practical experience in implementing these frameworks in IT projects.
• DevOps mindset and skills.
• Team player.
• Strong consultancy skills.

Soft Skills:

• Analytical Thinking: Ability to analyse complex requirements and translate them into effective technical solutions.
• Problem-solving: Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Team Collaboration: Proven ability to work collaboratively in a team environment and build positive relationships with colleagues and stakeholders.

All applications will be treated with the utmost confidentiality. An assessment and integrity test may be used in the selection procedure.
Robeco Recruiting Team
About Us
As a Dutch asset manager operating globally, Robeco has always combined the best of both worlds. We have global reach and ambitions, while retaining our head office in our hometown of Rotterdam. Employees at Robeco share that combination: we hire and nurture people who can think internationally and put the client first, while keeping their feet firmly on the ground. We have strong links with academia, which underpin the research in our robust quantitative and sustainability investing strategies. Our people have backgrounds in finance but also in economics and geography. Likewise, as pioneers in emerging markets investing, our diverse backgrounds also add local knowledge. We offer an informal and flexible office atmosphere that gives people the room to be themselves, to grow and to perform to the best of their ability.

Please refer the Job description for details