Title: Senior ServiceNow Platform Systems Engineer
Location: Canberra, ACT
Start Date: Monday, 11 August 2025
Duration: 12 months (with up to 2 x 12-month extensions)
Security Clearance: Must be able to obtain Baseline clearance.
Working Arrangement: Full-time onsite at NTT Canberra offices, with potential for flexible arrangements once established in the role
Hours: Up to 40 hours per week
Experience Level: Senior (EL1 equivalent)

TECHNICAL SKILLS

• Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules).
• Experience with the HRSD module and Automated Test Framework (ATF).
• Integration using REST/SOAP APIs.
• Strong knowledge of CMDB and ITIL processes.
• Performance tuning and troubleshooting expertise.
• Understanding of ServiceNow security best practices and role-based access control.
• Familiarity with SQL and version control systems (e.g., Git).
• Relevant ServiceNow certifications (e.g., Certified System Administrator, Application Developer, HRSD) are highly desirable.
  Questions? Reach out: kumar.kuchipudi@global.ntt

ABOUT US

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

ABOUT THE ROLE

NTT Canberra is seeking a highly skilled Senior ServiceNow Platform Systems Engineer to support the migration and ongoing development of the ServiceNow platform, with a focus on the HRSD module, ServiceNow Protected Platform (SPP), and Service Management modules.
This role involves leading platform upgrades, implementing integrations, and ensuring compliance with Essential 8 Maturity Level 2. The successful candidate will work closely with stakeholders to deliver high-performing, secure, and user-centric ServiceNow solutions.

KEY RESPONSIBILITIES

• System Administration: Expert-level administration, design, development, and configuration of the ServiceNow platform.
• Design & Development: Customise ServiceNow applications and modules to meet business needs.
• Implementation: Deploy workflows, integrations, and automation solutions.
• Platform Maintenance: Manage upgrades, patching, and performance tuning.
• Workflow Management: Develop and administer workflows and catalogue items.
• Troubleshooting: Resolve technical issues and ensure platform stability.
• Collaboration: Work with cross-functional teams to gather requirements and deliver solutions.
• Reporting & Documentation: Create dashboards and maintain detailed documentation.
• Training & Support: Provide training and knowledge sharing to internal teams.
• Security Compliance: Maintain platform security in line with ISM and Essential 8 standards.
• CMDB & SOPs: Lead CMDB implementation and develop standard operating procedures.
• Continuous Improvement: Drive automation and service enhancements.
• Stakeholder Engagement: Provide timely updates and promote platform adoption.