Service Now Transformation Consultant

at  CAPGEMINI ENGINEERING

Short Description
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
We are seeking an experienced ServiceNow HRSD (Human Resources Service Delivery) Consultant to join our team. The successful candidate will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for our clients. This role requires a deep understanding of ServiceNow’s HRSD capabilities, as well as strong technical and consulting skills.

Qualifications

• Minimum of 3 years of experience working with ServiceNow HRSD or similar HR service delivery platforms.
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in project management, requirements gathering, and solution design.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Nice to have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Certified ServiceNow System Administrator or equivalent certification is preferred.
• Proficiency in scripting languages (e.g., JavaScript, Python) and familiarity with web technologies (HTML, CSS, XML).

Job Responsibilities

• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Map currently existing processes and translate them into ServiceNow configuration.
• Advise on ServiceNow configuration.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.

Ref. code
1843110
Posted on
23 Jan 2025
Experience level
Experienced Non-Manager
Contract type
Permanent Full Time
Location
Iasi
Business unit
Business Services
Department
HR

• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Map currently existing processes and translate them into ServiceNow configuration.
• Advise on ServiceNow configuration.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives