Full job description

We’re looking for a customer-focused Administrator to join our team. Based in our St Mawes office, this is a full-time, permanent position working 9am–5pm with Saturday availability essential.

Your mission

As our new Administrator, your mission is to deliver high-quality administrative support that ensures our managed properties operate smoothly and efficiently. With a particular focus on cleaning, maintenance, and Health & Safety coordination, you’ll play a key role in supporting property recruitment, onboarding, retention, and the ongoing success of our Property Management Service – helping us delight both homeowners and guests.

What you'll be doing

• Own and deliver efficient administrative support across the Property Management Service function

• Collaborate with the Regional Operations Manager and local teams to ensure smooth servicing of managed properties

• Assist with the sales and promotion of our Property Management Service to new and existing owners

• Support cleaning, maintenance, and Health & Safety coordination to maintain high operational standards

• Ensure owner and guest queries are resolved efficiently and exceed expectations

• Promote our brands professionally within the local community

• Support local promotional events, owner functions, PR activities, and county shows

• Provide cross-functional support to local recruitment teams, other regional offices, and Head Office as required

Who we’re looking for

You’ll thrive in this role if you’re highly organised, customer-obsessed, and energised by working in a fast-paced environment where no two days are the same. You enjoy being part of a team, take pride in delivering excellent service, and are always keen to learn and grow.

We’re looking for someone who brings:

• Excellent communication skills

• Strong computer literacy, with Microsoft Office knowledge preferred

• A genuine passion for customer service

• A collaborative and proactive approach to getting things done

• An interest in travel – particularly UK holidays

How you'll make an impact

• Support the smooth onboarding, management, and retention of properties within our managed services portfolio

• Help drive owner satisfaction through responsive and effective communication

• Maintain high standards across cleaning, maintenance, and H&S coordination

• Contribute to the success and visibility of our brands within the local community

• Strengthen collaboration between regional teams and Head Office

• Play a key role in delivering operational excellence within the Southwold office

Why you’ll want to work at Awaze

We offer a versatile position in a strong professional and social environment – one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.

We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:

• Generous discounts on holidays across our brands

• Real opportunities to grow, learn and shape your role – with career progression both vertically and horizontally, across countries and responsibilities

• The chance to be part of a team delivering strong commercial results in a growing business