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Service Officer at University of Sydney
Camperdown, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

14 Aug, 25

Salary

89755.0

Posted On

09 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Human Resources/HR

Description
Responsibilities
  • work in a collaborative and cohesive team environment reporting into the Research Service Desk Team Leader
  • triage research support enquiries, deliver daily services, and manage escalations using deep knowledge of University policy
  • provide high-quality administrative support and resolve researcher enquiries across multiple communication channels
  • maintain records, generate reports, and manage online knowledge content to support service improvement
  • escalate higher level issues to the Senior Service Officer
  • build strong internal relationships, improve processes, and support operational goals through ad-hoc dutie