SPECIFICALLY, YOU WILL:

• Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
• Provide information and clarification to all requests including types of services, fees, and eligibility for services.
• Provide interpretation of guidelines, directives and procedures related to products, programs and services.
• Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately.
• Assist in the de-escalation and resolution of customer complaints, returns and exchanges, seek assistance of a leader where required.Respond to customer inquiries related to questions within the store location. Take opportunities to direct and assist customers in the total store experience.

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver’s license renewals to health card applications, all within the familiar environment of their local Staples store.
In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.