Service Ontario - Customer Support Specialist/Supervisor at Staples Canada

Strathroy-Caradoc, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Conflict Resolution, Microsoft Office, Data Entry, Arithmetic, Bilingualism, Organization, Professional Communication, Transaction Processing

Industry

Retail Office Equipment

Description

Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Some of what you will do: Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact. Specifically, you will: * Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written. * Provide information and clarification to all requests including types of services, fees, and eligibility for services. * Provide interpretation of guidelines, directives and procedures related to products, programs and services. * Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately. * Assist in the de-escalation and resolution of customer complaints, returns and exchanges, seek assistance of a leader where required. * Respond to customer inquiries related to questions within the store location. Take opportunities to direct and assist customers in the total store experience. SOME OF WHAT YOU NEED: * Engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner. * Communicate with customers effectively using a variety of mediums. * Ability to plan, organize and prioritize to effectively serve our customers. * Ability to work effectively with ongoing distractions is necessary. * Attention to details to ensure accuracy of form completion. * Use software such as Microsoft Office, database programs and the Internet to access and retrieve information; to prepare correspondence and reports; and to conduct research. * Arithmetic skills to calculate fees, collect and balance monies for the sale of publications, products and services, and to balance, close off a department and prepare reports and deposits. * Bilingualism English/French is considered an asset. ADDITIONAL INFORMATION: * Backcheck will be required * Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire; * This position is based in our retail store environment and includes working a variety of shifts including evenings and weekends. SOME OF WHAT YOU WILL GET: * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more… We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Responsibilities

Act as a primary services specialist providing government-related transactions and solutions for ServiceOntario customers within a Staples store. Responsibilities include processing inquiries, interpreting guidelines, and handling customer escalations with professionalism.