Service Operation Analyst (Fixed-Term Contract (4-Month Project) at Shiji UAE

Žilina, Region of Žilina, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Problem-Solving, Proactivity, Teamwork, Data Quality Check, System Enhancement Suggestion, Deadline Management, Interdepartmental Interaction, Service Level Maintenance, Task Tracking

Industry

Software Development

Description

Company Description Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests. Shiji ReviewPro, the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry. Job Description Organize and update data within the system. Data quality check. Identify and suggest possible system enhancements. Meet tasks deadlines. Interact with all departments necessary within the organization to resolve tasks in a timely and Professional manner. Drive agreed outcomes. Maintain agreed internal service levels. Update all internal systems to properly track task performance. Track and report issues related to the tasks. Process all data with quality and professionalism. Complete and achieve all other assigned goals in relation to the position. Qualifications High level of organizational skills with the ability to work well under pressure and manage client expectations. Innovative problem-solving methods to help our customers improve their systems. Proactivity. Ability to work in a team. The curiosity to learn about our product and its structures. Additional Information This is a fixed-term contract for a duration of 4 months, created to support a dedicated project. Contract of employment . Extra holiday day on your first-year work anniversary – up to 5 days for 5 years at Shiji. All necessary equipment such as laptop, additional monitor, and other accessories. A modern workplace in our office in the heart of Zilina, of course as much coffee and fruit as you need to get into the flow. Flexible working hours. Company parties and social activities. Friendly, motivated, and talented multicultural team. Languages courses and multiple training & development opportunities. Hybrid mode working. Get in touch with us today! You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk Please don’t forget to put the clauses you accept in your resume: I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for. I agree to the processing of my personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.

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Responsibilities

The role involves organizing and updating system data, performing quality checks, and suggesting possible system enhancements to meet task deadlines. Responsibilities also include interacting with various departments to resolve tasks professionally and maintaining agreed internal service levels.