Service Operations Analyst - The Star Sydney at The Star Entertainment Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Monitoring, Incident Management, ServiceNow, Desktop Support, Server Administration, Problem Solving, Technical Communication, Patching, Backup Management, Data Integrity, POS Systems, Hotel Systems

Industry

Travel Arrangements

Description

Are you our next rising star? Continue your career with us as the Service Operations Analyst at The Star Sydney. For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. As a Service Operations Analyst, you will play a critical role in ensuring the performance, availability and reliability of IT services across The Star Sydney. You’ll be at the frontline of our 24/7 operations, monitoring systems, resolving incidents and helping deliver seamless technology experiences that support our team members and guests. This is a fantastic opportunity where you will work in a fast-paced environment supporting diverse systems across gaming, hotel, F&B and corporate platforms. A few of your responsibilities: * Proactively monitor enterprise systems, applications and services to ensure optimal performance, availability and minimal disruption * Provide responsive support across critical business platforms, including gaming, hotel, POS and corporate systems * Carry out operational tasks and planned changes, including patching, service management and routine maintenance activities * Manage incidents, service requests and changes through ServiceNow, maintaining accurate records * Oversee backup environments, investigate and resolve failures, and ensure effective tape management and data integrity processes are maintained What we are looking for: * Experience supporting desktop and server environments in a fast-paced IT setting * Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure * Exceptional communication skills, with the ability to support both technical and non-technical stakeholders * Strong IT experience (essential) with exposure to enterprise systems such as hotel or POS platforms (highly regarded) * Qualifications in in IT (highly regarded * Flexible availability to work across a 24 hour/7 day roster that will include nights, weekends and public holidays following training Your role will be pivotal in shaping the success of our Technology Team at The Star. Join us in making a difference. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Continue to SHINE at The Star. It's your move! Make your next move by clicking the link below.

Responsibilities

Ensure the performance, availability, and reliability of IT services across gaming, hotel, and corporate platforms. Responsibilities include proactive system monitoring, incident management via ServiceNow, and performing routine maintenance and backups.