SKILLS, KNOWLEDGE AND EXPERTISE

• Technical skills – Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with databases and other relevant software
• Customer service skills – Ability to handle customer inquiries and resolve issues professionally
• Attention to detail – Accuracy and meticulousness are important for handling data and documentation
• Ability to identify and resolve issues efficiently and effectively
• Problem-Solving skills
• Communication skills
• Collaboration and Teamwork
• Excellent positive attitude to driving customer satisfaction and success

• This includes tasks like collation and consolidation of service delivery components, such as contracts to enable accurate reporting to be performed on the status of client services with regard to key elements such as contract renewal / expiration timelines within the companies CRM (Customer Relationship Management) system.
• This involves coordinating logistics, such as generating reporting on the client base to aid with the account planning activities to be performed by the respective Regional Leadership Teams.
• They facilitate communication between different departments and teams, ensuring information flows effectively.
• Handling data entry, managing databases, and generating reports.
• Conducting product training sessions and providing ongoing support to educate clients on product features and best practices.
• Addressing day-to-day operational issues, troubleshooting problems, and finding solutions to keep things running smoothly.