Service Operations Coordinator - Generators at Pacific Power Group

Ridgefield, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

31.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Attention To Detail, Customer Service, Task Management, Prioritization, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, ERP System, Communication Skills, Accuracy, Consistency, Follow-Through, Process Improvement, Time Tracking, Invoicing

Industry

Machinery Manufacturing

Description

Description (Please Read First) Application Instructions: To be considered for this position, please follow these two steps: Complete the Culture Index Assessment – Copy and paste the following link into your web browser: https://go.cultureindex.com/p/dGG2jU1BXGC Submit Your Application – Click the "Apply" button at the end of this job description to officially apply for the role. Your application will only be reviewed if BOTH steps are completed. Service Operations Coordinator - Generators Location: Ridgefield, WA Wage Range: $25.00 - $31.00 per hour (based on experience) Work Schedule: Monday - Friday, 7:30 AM - 4:30 PM Work Type: Full-Time About the Role We are seeking a detail-driven Generator Service Operations Coordinator to join our team in Ridgefield, WA. In this role, you’ll be responsible for coordinating service delivery and handling the administrative functions tied to service orders. You’ll thrive in this position if you enjoy structured, routine-focused work that requires accuracy, consistency, and attention to detail. The role is well-suited to someone who prefers a methodical workflow with clear processes, but who can also adapt when occasional changes or challenges arise. This is a position where your factual, straightforward communication style will be valued, and where your ability to remain focused on accuracy, timelines, and systematic follow-through will directly support the success of our Service Team and our customers. What You’ll Do Open and manage service work orders (SWOs) while maintaining communication with managers and internal teams. Review and analyze requests for quotes to ensure accuracy and alignment with customer requirements. Record and track time, travel expenses, and parts for field technician. Invoice service work orders, resolve discrepancies, and ensure accuracy against customer purchase orders. Support accounts receivable inquiries through resolution. Build strong relationships with customers—providing proactive updates, initiating orders, and identifying opportunities to improve service. Coordinate with other departments to ensure collaboration and timely delivery of work. Prepare accurate repair orders, estimates, RMAs, and documentation. Contribute to process improvement initiatives—supporting efficiency, margin growth, and customer satisfaction. Compile all documentation for clean billing within five business days of job completion. Support field service activities across high speed standby power generation teams. Required Skills & Experience Education: High School Diploma (or equivalent). Experience: 3-5 years of related work experience (preferred). Strong organizational skills with exceptional attention to detail. Exceptional customer service orientation. Ability to manage multiple tasks and prioritize effectively based on business needs. Proficiency in Microsoft Excel, Word, and PowerPoint. Experience using an ERP system. Reliable, responsible, and dependable in fulfilling work duties. Self-directed, motivated, and able to work independently with minimal supervision. Exceptional written, and verbal communication skills. Preferred Skills & Experience Technical knowledge and/or experience in the power generation or energy sectors. Technical sales knowledge. Experience with scheduling Ability to read and interpret technical drawings and documents (standard and metric). Experience designing or improving service administration and processes. Familiarity with guiding or supporting staff development (cross-training). Who Thrives in This Role Someone who enjoys a structured and stable work environment, with tasks done in a systematic, predictable way. A professional who communicates in a straightforward, factual manner. An individual comfortable with routine, detail-oriented work, but who can also handle change or disruption without losing focus. Someone who finds satisfaction in ensuring accuracy, compliance, and quality in their work. A person who values consistency, dependability, and reliability—both in themselves and in their team. Why Join Us? Be part of a team that values methodical precision, quality service, and strong customer relationships. Work in an environment that appreciates stability and order, while encouraging continuous improvement. Gain opportunities to contribute to process improvement and staff development. Build your career in a company that values your accuracy, reliability, and structured approach to work. If you are a detail-oriented professional who thrives in a structured, stable environment and enjoys supporting both internal teams and customers through accurate, consistent service delivery, we’d love to hear from you. Apply today to join us as our next Generator Service Operations Coordinator in Ridgefield, WA. Complete the Culture Index Assessment – Copy and paste the following link into your web browser: https://go.cultureindex.com/p/dGG2jU1BXGC Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.

Responsibilities

The coordinator will manage service work orders, handle administrative functions tied to service delivery, and maintain communication with managers and internal teams regarding service operations for generators. Key duties include reviewing quotes, tracking technician time and expenses, invoicing work orders, and resolving accounts receivable inquiries.