Service Operations Coordinator at Levitt-Safety

Sudbury, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

55000.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Scheduling, Dispatching, Customer Service, Logistics Coordination, Quote Management, Work Order Tracking, Microsoft Office, Salesforce, Organization, Attention To Detail, Priority Management, Communication Skills, Resourcefulness, Administrative Support, Warehouse Transfer Management

Industry

Wholesale

Description

Making Canada a safer place to live and work for over 90 years. As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift. Are you someone who loves being the go‑to person - the one who keeps operations running smoothly and teams moving forward? This is more than an administrative role - you’ll play a critical part in coordinating service operations, supporting technicians in the field, and ensuring customers receive exceptional, timely service from start to finish. If you’ve worked in dispatch, logistics, service coordination, or even fast-paced customer environments where you’ve had to juggle priorities, we’d love to hear from you. As the Service Operations Coordinator, you’ll: Prepare and manage customer quotes for service requests Schedule and dispatch technicians for service calls and projects Own the flow of service jobs from request to completion, ensuring accuracy, speed, and visibility at every stage Coordinate parts and materials for inspections, repairs, and installations Receive and process customer equipment for service, including work order creation and tracking Coordinate parts, equipment, and logistics to keep service jobs moving without delay Manage internal warehouse transfers to support service needs Provide exceptional customer service by phone and email Work closely with Service Administration, Branch Management, and field technicians to ensure a seamless customer experience What you’ll Bring You’ll be a key part of a small, tight-knit team where your work directly impacts customer experience and technician success every day. 2+ years of experience in a fast‑paced administrative or service coordination role Experience scheduling in an industrial or technical environment (asset) Strong customer service and communication skills Post‑secondary education in business administration or equivalent experience (preferred) Proficiency in Microsoft Office; Salesforce experience is an asset Excellent organization, accuracy, and attention to detail Ability to manage multiple priorities with a sense of urgency Adaptable, resourceful, and comfortable learning new systems A positive, team‑oriented mindset What Success Looks Like Technicians trust your scheduling and communication Customers feel informed and supported throughout the service process Jobs move through the system cleanly with minimal rework You anticipate issues before they become problems You help create a smooth, efficient, customer‑focused service operation What’s in it for you? Competitive salary of $52,000–$55,000, based on experience and internal equity Comprehensive health and wellness benefits 3 weeks paid vacation plus additional time off Opportunities for learning, development, and career growth within a national organization A supportive, collaborative team environment Meaningful work with a company dedicated to protecting people and keeping communities safe Application & Hiring Process Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made. We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms. If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.

Responsibilities

The role involves coordinating service operations by scheduling technicians, managing customer quotes, and tracking the flow of service jobs from request to completion. It also requires managing logistics for parts and materials to ensure seamless service delivery and customer satisfaction.