THE TEAM

The Information Technology Team delivers a broad range of services and support across ASIC. Service Operations provides national IT assistance to ASIC staff and stakeholders. ASIC is undergoing a major digital transformation to become a best-in-class financial regulator, with significant projects focused on modern workplace tools, mobility, security, cloud systems, and a growing emphasis on data sharing, analytics, and automation.

LIKELY SKILLS AND EXPERIENCE:

• Strong technical support experience across large user bases nationally.
• Proficient in Ivanti or similar ITSM tools.
• IT qualifications or equivalent industry experience.
• Familiar with Microsoft Active Directory.
• Logical, practical approach to technical problem-solving.
• Skilled in user support, issue resolution, and meeting SLAs.
• Experienced in both remote and face-to-face support.
• Excellent communication and stakeholder engagement.
• Support experience with AD, Windows 10/11, M365, Azure Virtual Desktops, and iOS.
• Desirable skills in M365 Power Apps, Intune, Netskope, and video conferencing.
• Advantageous knowledge of Azure AD and AWS.
• Strong interest in process improvement and automation.

AT ASIC, YOU CAN BE THE CHANGE THAT ENSURES A FAIR, STRONG AND EFFICIENT FINANCIAL SYSTEM FOR THE BENEFIT OF ALL AUSTRALIANS. CONTRIBUTE TO DELIVERING ON ASIC’S PURPOSE, VISION, AND STRATEGIC PRIORITIES TO HELP MAINTAIN THE INTEGRITY OF THE FINANCIAL SYSTEM AND PROTECT CONSUMERS FROM HARM.

• Adelaide location
• From $94,198 - $101,643 (depending on experience) + 15.4% superannuation
• 24-Month Fixed Term Contract
• Applications close at 11:59pm, Thursday, 18 September 2025

THE ROLE

This role provides on-site and remote second-level IT support for ASIC users, contributes to national projects and limited third level assistance, and encourages ongoing skill development for career growth.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Deliver second-level support across ASIC systems, collaborating with IT teams to resolve incidents and requests.
• Own customer issues, ensuring clear communication and a positive experience.
• Document processes to support efficient IT operations.
• Contribute to projects, rollouts, offsite support, and major initiatives.
• Provide fast, high-level support to Commission and Senior Executives.
• Manage and resolve items in team ticket queues.
• Build strong relationships with business and IT stakeholders nationwide.
• Guide first-level Service Desk staff to improve first-call resolution.
• Support and maintain mobile devices including Surface laptops, iPads, and iPhones.