JOIN THE TEAM THAT KEEPS LEADDESK AT ITS BEST!

Hi! I’m Laura (https://www.linkedin.com/in/laura-honkanen-01a00b60/), a Talent Acquisition Specialist at LeadDesk. Along with Jere (https://www.linkedin.com/in/jere-kaipio-a98bb466/), our Site Reliability Manager, we’re looking for a Service Operations Engineer to join our Site Reliability team in Helsinki.
As a Service Operations Engineer, you’ll be the go-to expert when things go wrong—and the reason they go right again! You’ll handle 2nd and 3rd level support, investigate deep technical issues, and proactively improve system reliability. Besides your teammates in SRE-team, you will collaborate closely with engineering, product, and support teams to troubleshoot, resolve, and prevent service disruptions.

• Take responsibility as the assigned on-duty engineer/officer during scheduled shifts, ensuring service reliability and prompt incident response. Shifts rotate among team members and start and end on Mondays.
• Participate in an on-call rotation, responding to critical alerts, incidents and calls from the LeadDesk emergency line outside business hours.
• Troubleshoot and resolve third-level technical support issues.
• Investigate service disruptions, identify root causes, and implement fixes or improvements.
• Maintain and enhance monitoring systems and incident response documentation
• Collaborate with development and infrastructure teams to enhance reliability, performance, and scalability.
• Document incidents, troubleshooting steps, and best practices to improve operational efficiency.
• Contribute to automation efforts to reduce manual work in repetitive operational tasks