Service Operations Excellent Executive - U5 Shah Alam at Rentokil Initial Group

Shah Alam, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Operations, Operational Efficiency, Process Improvement, Compliance Monitoring, Training Delivery, Data Analysis, Stakeholder Engagement, Microsoft Word, Microsoft Excel, PowerPoint, Video Editing, Communication Skills, Interpersonal Skills, Project Coordination, Reporting

Industry

Environmental Services

Description

We’re looking for a motivated and dynamic Service Operations Excellent Executive to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory. requirements. In this role you will be responsible for: Service Process & Performance Support Assist in the implementation and monitoring of service management processes at branch level. Track operational KPIs, identify gaps, and escalate improvement opportunities. Provide administrative and analytical support for service capability initiatives. Capability Building & Training Support the development, updating, and delivery of training materials related to service and operations. Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors. Collect feedback and monitor training effectiveness to ensure continuous improvement. Audit & Compliance Monitoring Conduct branch visits to monitor service process adherence and regulatory compliance. Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience. Prepare audit observations and reports, highlighting areas for corrective actions. Project & Initiative Support Assist in managing projects and programs assigned for service and operations capability development. Gather and analyze data, prepare reports, and support solution development for operational improvements. Stakeholder Engagement Liaise with internal teams to ensure smooth execution of capability initiatives. Support communication and reporting requirements to management regarding progress, risks, and outcomes. The ideal candidate will possess: Minimum Degree holder in any field. Experience in Operations and service industries will be an added advantage. Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing). Possess good interpersonal, communication and writing skills especially in English. Mature, very proactive, result oriented, has good drive, can work under pressure. Can manage multiple tasks and deliver according to given deadlines. Required to travel to the branches throughout Malaysia. Must be mobile and have own transport. Highly Desirable: Versatility to build rapport with people at all levels Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage Commercially focused acumen Rewards and Benefits Attractive base salary Transportation Allowance and Fuel Card Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident Out-patient & Specialist Coverage Dental & Optical Coverage Additional Retirement benefits Staff Purchase Plans Mobile Phone and Smart work gadgets/ tools You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team. Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. Locations: Rentokil Initial (M) Sdn Bhd No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam, Selangor.

Responsibilities

The Service Operations Excellent Executive will support the implementation of service management processes, monitor operational KPIs, and ensure regulatory compliance across branches. They are also responsible for coordinating training programs, conducting branch audits, and managing improvement projects to enhance service quality.