Service Operations Manager at Albertsons Companies

Abilene, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Cash Control, Productivity Management, Hiring, Training, Scheduling, Performance Management, Bookkeeping, Inventory Ordering, Asset Protection, Public Relations, Payroll Processing, Team Leadership, Safety Procedures, Food Safety Certification

Industry

Retail

Description

The Service Ops Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence. He/she serves as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction. Key Responsibilities: ● When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest ● Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager ● Responsible for managing all Service Counter functions ● Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate) ● Responsible for supervising and ensuring proper checking and bagging techniques are being used ● Responsible for ensuring proper bookkeeping procedures are implemented ● Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager ● Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner ● Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager ● Responsible for general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager ● Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager ● Designates and assigns trainers as necessary ● Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc. ● In stores without a Talent Relations Manager, the Service Ops Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives ● Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets ● Provides knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present ● Assist with overall guest and team member safety ● Greets and speaks politely with every guest on premises ● Performs other duties as requested or required by management Key Requirements: ● Must be 18 years of age or older ● High School Diploma or equivalent ● Minimum of 1 year store experience ● Must maintain Certified Food Safety Manager certification ● The Service Ops Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs ● Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours) ● Must also be able to bend, lift, and perform all other physical aspects of the job ● Ability to function as a team member and get along with others This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations. Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

The Service Operations Manager is primarily responsible for guest relations and satisfaction, assuming total store responsibility in the absence of senior management. Key duties include managing all service counter functions and overseeing the hiring, training, scheduling, and performance management of front-end team members.