Service Operations Manager at Albertsons Companies

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Excellence, Leadership, Team Development, Operational Efficiency, Problem Solving, Decision Making, Communication, Accountability, Cash Handling, Performance Management, Staff Scheduling, Retail Operations

Industry

Retail

Description

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment. Key Responsibilities Front-End & Service Operations * Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments * Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction * Monitor daily operations to ensure service standards and procedures are consistently executed * Manage cash handling, tills, and front-end controls to ensure accuracy and compliance Customer Experience * Champion a customer-first culture and ensure every customer receives exceptional service * Resolve customer concerns quickly, professionally, and effectively * Maintain a clean, organized, and welcoming front-end environment * Role model service excellence and set expectations for the team Team Leadership & Development * Hire, train, and develop front-end supervisors and associates * Provide coaching, feedback, and performance management to drive engagement and accountability * Create schedules that align staffing with peak business needs * Foster a positive, fast-paced, and team-oriented culture Financial Performance * Drive front-end productivity and support overall store sales goals * Monitor labor usage, productivity, and front-end efficiency metrics * Identify opportunities to improve service speed and reduce operational costs Safety & Compliance * Ensure compliance with all company policies, cash handling procedures, and safety programs * Maintain a safe environment for associates and customers * Ensure adherence to regulatory and operational standards Qualifications * High school diploma or equivalent required * Previous retail or front-end leadership experience preferred * Strong leadership, communication, and problem-solving skills * Ability to manage multiple priorities in a fast-paced environment * Flexible schedule including evenings, weekends, and holidays Physical Requirements * Frequent standing, walking, and movement throughout the store * Ability to lift up to 25–50 lbs as needed Key Competencies * Customer Service Excellence * Leadership & Team Development * Operational Efficiency * Problem Solving & Decision Making * Communication & Accountability Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Leads front-end operations and service departments to ensure operational excellence and an exceptional customer experience. Responsible for managing service standards, team development, and financial productivity metrics.