Service Operations Manager at Albertsons Companies

Lafayette, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Leadership, Front End Operations, POS System Management, Scheduling, Staff Training, Hiring Recommendations, Budget Management, Financial Accountability, Cash Management, Policy Enforcement, Security Protocols, Merchandising, Loss Prevention, Compliance, Team Supervision, Conflict Resolution

Industry

Retail

Description

Duties and Responsibilities Customer Service & Service Leadership * Champion corporate and division customer service programs to meet or exceed division service goals. * Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service. * Respond appropriately to incoming calls; resolve customer complaints and escalate to the Store Director when necessary. Front End Operations & Oversight * Direct and supervise all front end operations, ensuring efficient customer traffic flow, appropriate checkout coverage, and a clean, well‑maintained front end, including sales floor, restrooms, entryway, and parking lot. * Ensure the accurate operation and functionality of the Point‑of‑Sale (POS) system. * Serve as an overflow cashier when needed to support service levels. Scheduling, Staffing & Training * Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks. * Create department schedules using computer scheduling programs; post schedules on time and communicate changes as needed. * Oversee front end employee training in collaboration with the Administrative Coordinator. * Interview and recommend hiring decisions for Front End and Courtesy Clerks (with Store Director approval). * Recommend corrective actions for front end employees as necessary. * Attend required training and sales meetings. Financial Accountability & Cash Management * Manage departmental budgets and financial objectives, including service scores, sales targets, quarterly labor, bag expenses, cash shortages/overages, and check expense projections. * Oversee cash flow requirements: deposits, armored car service, safe transactions, pickups, tills, check approvals, refunds, and cashier fund monitoring. * Ensure accurate completion of all front end forms and documentation. * Work with the Administrative Coordinator, Service Operations Assistant, and Service Supervisor to resolve issues such as cash variances, voids, refunds, till irregularities, and Time Clock/Attendance Policy violations. * Partner with the Scan/FMC team to correct scanning file issues promptly. * Partner with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues. * Manage and balance money orders, money transfers, gift cards, postage, lottery, and other commission‑based items (as applicable). Compliance, Policy Enforcement & Security * Ensure full compliance with all company policies and procedures, including: * Cash handling * Employee purchase guidelines * Restricted product sales (alcohol/tobacco) * Coupon and gift card policies * Scan accuracy * Scheduling of minors * WIC, returns, and exchange policies * Sanitation, safety, and security protocols * Grooming and dress code standards * Check acceptance policies * Review refund, void, and override reports to control excessive exceptions. * Maintain accurate department records and ensure confidentiality of employee information, store sales, and company data. * Ensure front end equipment is operational; take corrective actions and implement emergency procedures for equipment or computer malfunctions. Merchandising & Department Presentation * Maintain the fresh, full appearance of checkstand merchandise. * Ensure all checkstands are clean, organized, and properly signed. * Coordinate and implement front end programs, including community relations promotions, to help meet division goals. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

This role involves championing customer service programs, directing all front end operations including traffic flow and checkout coverage, and managing departmental budgets and financial objectives. Responsibilities also include overseeing scheduling, training, and ensuring strict compliance with all company policies related to cash handling, sales, and security.