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Service Operations Manager at Georgia Green Energy Services Llc
, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Delivery Leadership, Scheduling, Dispatch, Service Routing, SLA Compliance, Customer Satisfaction, Team Management, Billing Accuracy, FieldEdge, Metric Reporting, Electrical, HVAC, Leadership, Customer First Mindset

Industry

Construction

Description
Benefits: Competitive salary Health insurance Training & development Location: Atlanta, GA Position Type: Full-Time Reports To: CEO About the Role GGES is growing its service division and is seeking a disciplined Service Operations Manager to oversee service technicians, service delivery, customer satisfaction, and SLA compliance. Key Responsibilities Service Delivery Leadership Oversee scheduling, dispatch, service routing, and real-time field support. Ensure 100% SLA compliance on all service calls. Eliminate repeat truck rolls and enforce documentation standards. Customer Experience Maintain consistent customer satisfaction scores across all service interactions. Handle escalations, follow-up calls, and resolution within 48 hours. Team Management Lead service technicians with consistent expectations and accountability. Coordinate with Service Finance for billing accuracy. Support permitting needs for service jobs. Operational Systems Ensure FieldEdge updates are complete and accurate. Report weekly SLA metrics, tech performance, revenue, and profitability to the CEO. Qualifications 3–5 years experience in service management (electrical or HVAC preferred) Strong leadership skills and customer-first mindset Experience with scheduling, routing, and SLA metrics Familiarity with FieldEdge or similar systems
Responsibilities
The Service Operations Manager will oversee service technicians, ensure 100% SLA compliance across all service calls, and maintain high customer satisfaction scores by handling escalations promptly. This role also involves leading the technician team, coordinating billing accuracy with finance, and supporting service job permitting needs.