Service Operations Manager at HOME VIEW TECHNOLOGIES INC

American Fork, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Operations, KPI Development, Data Analysis, Cost Reduction Strategies, Stakeholder Management, Collaboration, Process Improvement, Operational Efficiency, Asset Tracking, Budget Tracking, ServiceNow, Oracle Fusion, Cross-Functional Teamwork, Strategic Thinking, Client Services, Technical Support

Industry

Software Development

Description

ABOUT LVT LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision. ABOUT THIS ROLE The Service Operations team’s mission is to drive the strategy, including the processes and initiatives, that enable LVT’s Customer Experience teams to deliver a world-class experience. This role is responsible to track and report key metrics, improve operational efficiency, and streamline processes. RESPONSIBILITIES Develop and enhance KPIs and benchmarks to measure service quality, operational efficiency, and team productivity. Critically assess data to understand root causes. Manage fleet efficiency and usage for the organization, including asset tracking across the entire fleet, and utilization reporting to minimize operational overhead. Identify and lead implementation of cost reduction strategies to improve gross margin and scalability, including managing and tracking the Customer Experience expense budget. Serve as the subject matter expert for the core service tools (e.g., ServiceNow, Oracle Fusion), partnering with cross-functional teams to prioritize feature enhancements and optimize workflows. Serve as a trusted advisor and strategic thought leader to Client Services leadership, driving insights and integrating service operations into broader company initiatives. Implement system, process and operating rhythms to keep teams focused while able to adjust quickly based on learnings. Partner with cross functional teams to prioritize and optimize tools such as ServiceNow, Acumatica, and Oracle Fusion. Ensure operational scalability by refining processes and implementing best practices. QUALIFICATIONS 5+ years of experience in strategy & operations, preferably within client services, technical support, or field service organizations. Track record of instituting and improving processes that have led to a lasting, measurable service impact. Proven ability to quickly analyze key metrics and drive data-informed decisions or recommendations, with experience in financial analysis, budget tracking, and service labor cost modeling. Strong collaboration, stakeholder management, and communication skills to align cross-functional teams. Ability to move with speed and urgency with a willingness to roll up your sleeves to help the team execute. Bachelor’s degree in Business Administration, Operations Management, or a related field. WHY JOIN US Founder-led and employee-driven company The opportunity to build where you stand Value centric decision making Both an economically stable and hyper-growth environment (ask us how this is possible) The market leader in redefining how B2B does security On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits: Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). 401(k) With up to 4% match Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. Paid Parental Leave - To help your growing family while you're away from work. Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events. HR Policy We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

Responsibilities

The Service Operations Manager is responsible for developing KPIs to measure service quality and operational efficiency while managing fleet efficiency and asset tracking. This role also involves identifying cost reduction strategies and serving as a subject matter expert for core service tools.