At Bristol Volkswagen, we believe in doing ordinary things extraordinarily well and delivering exceptional customer service. Volkswagen is putting it customers even more firmly at the centre of their business, so if you think you have what it takes to deliver this, we want to hear from you.

The role

• Manage and control customer flow to ensure a positive experience whilst in the centre.
• Organise the Front of House team to ensure the customer transition through the centre is managed and at the customer’s pace
• Monitor and respond to customer satisfaction reports and implement changes to address any areas of concern.
• Motivate and coach team members on best practice.
• Being a point of contact for customers queries
• Assisting the Service Manager with daily running of the Front of house/Service team
• Building positive, professional relationships with staff and customers

To be successful for the position you will:

• The role would suit an Assistant Manager or Senior Service Advisor looking for the next step.
• Ideally you will have previous experience working within a fast-paced customer-facing environment, preferably within the automotive industry.
• Strong Leadership skills
• Positive can-do attitude
• Outstanding organisational skills and ability to multitask and keep to deadlines.
• Proactive attitude to problem solving

Mon Motors Benefits

• Family run business
• 30 days annual leave (22 days + 8 Bank holidays)
• Increased annual leave with length of service
• An extra holiday day to celebrate your birthday
• 24/7 access to our employee assistance programme
• Contributory pension scheme
• Life assurance scheme
• Car benefit scheme (also available for immediate Family)
• Employee discounts on vehicles, MOTs, parts & servicing
• Brand accredited training
• Career progression: Ongoing support, coaching, and training

Job Types: Full-time, Permanent
Pay: £33,000.00-£39,000.00 per year

Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Company pension
• Employee discount
• Life insurance

Experience:

• Automotive Service Advisory: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Service Operations Manager - Bristol Volkswage

• Manage and control customer flow to ensure a positive experience whilst in the centre.
• Organise the Front of House team to ensure the customer transition through the centre is managed and at the customer’s pace
• Monitor and respond to customer satisfaction reports and implement changes to address any areas of concern.
• Motivate and coach team members on best practice.
• Being a point of contact for customers queries
• Assisting the Service Manager with daily running of the Front of house/Service team
• Building positive, professional relationships with staff and customer