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Service Operations Manager at National HVAC Service LT
Deptford Township, New Jersey, United States -
Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Operations Management, Coaching, Performance Management, Financial Management, Training, Safety Compliance, Fleet Management, Service Billing, Recruitment, Staffing Needs, Career Development, Contract Administration, KPI Tracking, Continuous Improvement

Industry

Facilities Services

Description
Description Position Summary Hawks & Company is seeking an experienced Service Operations Manager to lead and support our Service Department. This role oversees people, performance, safety, fleet, financials, and training to ensure operational excellence and accountability. Key Responsibilities Leadership & Operations Lead, coach, and manage Service Sales, Contract Administration, CSR team, Field Service Managers (FSM), Field Training Supervisors (FTS), and technicians Conduct regular touchpoints and quarterly 1:1 reviews Oversee technician training, career development, and performance reviews (partnering with HR) Manage service billing and resolve billing issues Recruitment Identify staffing needs and review applicants in Paylocity Participate in Zoom and in-person interviews Attend career and school recruitment events Fleet & Safety Oversee fleet maintenance with the Shop Coordinator Ensure truck inspections, standardized stock, proper equipment, and GPS compliance Enforce safety policies and promote safe field deployment Financials & Contracts Track and communicate monthly service billings and KPIs Review reports and implement performance improvements Support service contract renewals and approve new agreements Payroll & Training Approve timesheets, time-off requests, and GPS verification Support technician training and OJT documentation Requirements Qualifications Proven leadership experience in service or operations management Strong coaching, accountability, and financial management skills Commitment to safety, quality, and continuous improvement
Responsibilities
The Service Operations Manager will lead, coach, and manage various service teams including Sales, Contract Administration, CSRs, Field Service Managers, and technicians, while overseeing operational aspects like training, performance reviews, and service billing.