POSITION SUMMARY

The Senior Manager – Service Operations & Strategic Accounts will partner directly with the Director of Service Operations to lead, enhance, and standardize service delivery across all divisions. This individual will drive consistency in policy enforcement, process development, major account management, and special projects—while acting as the organizational go-to for telematics, customer support, and new technology integration.
This is a high-impact leadership role with broad influence over service quality, customer satisfaction, operational standards, and future-focused service initiatives.

QUALIFICATIONS

• Minimum 15 years of experience in service operations, mechanical engineering, or technical account management (transport refrigeration, heavy equipment, or automotive industries preferred)
• At least 2 years in a people or project leadership role
• Strong working knowledge of fleet operations, contract service management, and technical diagnostics
• Familiarity with telematics platforms and remote monitoring technologies
• Excellent organizational, communication, and cross-functional leadership skills
• Proven ability to develop and enforce processes across a distributed team environment
• Veteran or military leadership experience is a plus