JOB DESCRIPTION SUMMARY

The Service Operations Specialist reporting to the Service Delivery Manager (SDM) is responsible supporting field engineers and customers to perform the day-to-day maintenance and repair of medical equipment. This role is responsible for clearing roadblocks, providing visibility, gathering business support to enable seamless service delivery, customer and field experience. It is important the Service Operations Specialist promotes a strong culture of collaboration between the sales, technical, operational and support teams and to achieve optimal customer service delivery, with a focus on maintaining a strong communication pathway with customers.
The Service Operations Specialist will ensure the field team is supported by removing noise and ensuring the resources (parts, tools, remote support) are available when needed. Exceptional influencing skills will be required to tie in and draw resources from across the business to support the customers and field. The Service Operations Specialist will have excellent communication skills and keep customers, account managers, SDM and other stakeholders always updated on critical actions.
The Service Operations Specialist is the key interface between the customer facing field teams and the wider business and will ensure the smooth running of day-to-day activities.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree or equivalent (advanced trade with 10yrs + experience)
• Technical leadership, operational or management experience in an engineering/ IT or technical discipline
• Experienced in Field Service