At Robin Radar, we’re on a mission to make the invisible visible. As a Service Operations Specialist (SOS), you’ll play a vital role in ensuring our cutting-edge radar systems are maintained and serviced effectively around the globe. Sitting within our dynamic Service and Support - Operations Team, you’ll coordinate maintenance and RMA (Return Merchandise Authorization) activities while acting as the crucial link between our internal teams and external stakeholders.
If you’re a natural coordinator with technical know-how, an eye for detail, and a passion for logistics and operations, this role is made for you.

• Take the lead in coordinating the RMA process, ensuring all elements—planning, logistics, documentation, and spare parts—are in place for smooth execution.
• Interface with the Hardware and Systems teams to prepare a repair plan detailing the scope of work, required parts, and timelines.
• Order and track the delivery of required parts and materials through the warehouse, procurement team, or external suppliers.
• Ensure smooth logistical execution of shipments, in collaboration with our logistics specialist, for both incoming and outgoing parts.
• Maintain and update service documentation and ensure proper configuration management in the asset management system.
• Support the procurement of tools and components via our ERP system in partnership with the procurement department.
• Manage spare parts inventory within the service workshop and at client locations to maintain operational readiness.
• Technically oriented, with general knowledge of mechanical and/or electronic components—radar tech fascinates you!
• Detail-driven and highly organized, able to manage multiple priorities while keeping track of critical logistics and documentation.
• ERP-savvy, with experience using ERP and asset management systems, and the ability to quickly learn new digital tools.
• Comfortable navigating international logistics—you understand shipping processes, regulations, and timelines.
• A natural communicator and collaborator, skilled at working across departments and managing supplier relationships.
• Able to take ownership and work independently while thriving in a team-oriented, scale-up environment.
• Enthusiastic, with a problem-solving mindset and the ability to stay cool under pressure.