Service Operations Specialist (Western Region) at MES Life Safety

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

26.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service warranty management, FSM software, NetSuite, Inventory management, Scheduling, Dispatching, Technical documentation, Communication skills, Customer service, Problem solving, Data reporting, Purchase order processing, Route optimization, Resource utilization

Industry

Public Safety

Description

Description About Us Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market. MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening. Job Description The Service Operations Specialist is responsible for managing all facets of MES service warranty claims, parts transfers and appointments through the FSM software platform. This role focuses on the efficient processing of claims, scheduling, routing, and coordination of service technicians to ensure optimal productivity and customer satisfaction. The position collaborates closely with service segment leaders, Service Managers, and Service Operations Manager to plan and execute service activities that drive operational excellence and profitability. Key Responsibilities Service & Warranty Management Interface with key manufacturer service groups (Scott, Hurst, RevolveAir) Process and fulfill warranty claims and service orders Manage Scott Plus warranty operations and documentation Handle Trace Analytics test results and reporting Maintain Min/Max inventory levels for service technicians Obtain and quote repairs for Scott and Hurst products Purchase and expedite parts for urgent or rush jobs Create purchase orders for warranty and billable repairs (MES and customer equipment) Coordinate inventory replenishments and transfers between technicians and warehouses Support FSM and NetSuite integration and troubleshooting Scheduling & Coordination Assist with scheduling and dispatching service technicians Optimize technician routes and workload efficiency Manage workflow, service profitability, and resource utilization Conduct follow-up calls and emails for service reminders Maintain daily and monthly technician schedules and calendars Track and monitor technician workload, certifications, and calibration schedules Dispatch technicians for emergency and Fast Pak service requests Requirements Training Requirements FSM system training (advanced level) Scott Air-Pak Technician certification Rescue Tool service training Core Competencies Strong organizational and communication skills Proficiency with FSM and NetSuite software Customer-focused mindset with attention to detail Ability to prioritize and manage multiple tasks efficiently Benefits: Medical, Vision, Dental 401(k) with matching Paid Holidays Disability insurance Flexible spending account Life insurance Paid time off #FIR123

Responsibilities

The Service Operations Specialist manages warranty claims, parts transfers, and technician scheduling using the FSM platform. This role coordinates service activities to ensure operational efficiency, profitability, and high customer satisfaction.