SUMMARY:

The Retail Service Operations Team Leader is responsible for the oversight of service and operations for ~10 branches within a defined market area, mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite.

BASIC QUALIFICATIONS:

• High School Diploma or GED
• 3 years of experience leading or influencing a team
• 3 years of retail service with operational experience

PREFERRED QUALIFICATIONS

• Branch banking experience with operational focus
• Prior experience managing a team
• Comfort with technology
• Experience with MS Office applications
• Excellent communication skills, both written and verbal
• Demonstrated problem-solving ability
• Detail-oriented and thorough
  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
  No

• Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
• Promotes Huntington’s Welcome Culture through actions and coaching.
• Conducts branch visits to complete required audits, observations, and inspections.
• Participates in branch huddles to review operations procedures and opportunities.
• Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
• Escalate issues to appropriate level immediately upon identification. Adheres to all operational, security, risk and regulatory related policies and procedures.
• Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
• Provides support for branch incident response, including robbery response and manual processing.
• Adheres to all operational, security, risk and regulatory related policies and procedures.
• Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication.
• Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
• Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
• Perform other duties as assigned.