Service Optimization Specialist/Assistant Manager at GoGlobal

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Project Management, Analytical Skills, Problem-Solving, Communication, Collaboration, Microsoft Excel, Flowcharting, Stakeholder Management, Change Management, Operational Efficiency, Documentation, Training, Reporting, SOP Development, Workshop Facilitation

Industry

Professional Services

Description

As a Specialist/Assistant Manager in Service Optimization at GoGlobal, you will play a critical role in analysing, documenting, and optimizing our business processes. You will work closely with various teams to ensure that our processes are efficient, well-documented, and continuously improving. Roles & Responsibilities Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability. Develop, review, and maintain clear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks. Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery. Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clarity, and timely decision-making. Track project milestones, risks, issues, and action items; proactively escalate concerns and recommend mitigation strategies. Facilitate stakeholder workshops, requirements walkthroughs, and process review sessions to drive consensus and formal sign-off. Analyze operational inefficiencies and incidents reported by various teams; prepare management reports and recommend process improvements to prevent recurrence. Support change management initiatives, including impact assessments, communication plans, and training materials, to ensure smooth adoption of new processes or systems. Prepare and present status updates, dashboards, and insights for leadership and project governance forums. Perform recurring monthly operational reviews related to prepaid cards and expense processes, ensuring accuracy and compliance. Undertake additional responsibilities aligned with business and project needs as required. Min Qualification: BS/BA Degree or higher in Business Administration or a related field. Minimum 5+ years of experience in Process improvement. Strong proficiency in Microsoft Excel. Knowledge of VISIO or any other flowcharting tool. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Ability to manage multiple projects and tasks simultaneously. ABOUT US GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. Business & Corporate Services provided: Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting Finance Solutions: Accounting & Tax For more information, please visit GoGlobal.com OVERVIEW We Measure Success by Results, Not Hours Worked No timesheets. At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time. As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success. We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like: A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact Collaborating with a diverse, global and supportive team Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth WHY WE ARE DIFFERENT We Make Growing Your Career Possible We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way We're global. We offer career opportunities across the world-whether it's new job roles or international locations English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world. Ready to take the next step in your career with us? Apply now! **Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.

Responsibilities

The Service Optimization Specialist/Assistant Manager will lead process mapping and reengineering initiatives to enhance operational efficiency. They will also support project management activities and act as a liaison between stakeholders and project teams.