Service Order Dispatcher at Oak Grove Technologies LLC

Artesia, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Attention To Detail, Communication Skills, Dispatching Procedures, Maintenance Operations, Work Order Systems, Vehicle Maintenance, Scheduling Tools, Computer Proficiency, Customer Communication, Operational Efficiency, Prioritization, Safety Procedures

Industry

Professional Services

Description

Description Oak Grove Technologies, LLC, a dynamic and fast-growing federal contractor, is seeking a highly skilled and motivated Service Order Dispatcher to support operations at the Federal Law Enforcement Training Center (FLETC) in Artesia, New Mexico. Oak Grove Technologies is a Service-Disabled Veteran-Owned Business based in Raleigh, NC, with a Test and Training Center located near Fort Bragg and Camp Mackall. With over 20 years of expertise in training, consulting, technology, and operational support, the company provides services to the military, government, and law enforcement. Committed to excellence, innovation, and national security, Oak Grove Technologies fulfills federal defense contracts and actively supports veterans through sponsorships and events. Driven by its mission-focused approach, the company seeks top talent to develop impactful solutions. Oak Grove Technologies offers a competitive compensation and benefits package. Requirements The Service Order Dispatcher is responsible for receiving, recording, and distributing work and service orders for vehicle maintenance and repair in the Auto Shop. The Dispatcher serves as the central point of communication between customers, mechanics, and shop supervisor to ensure timely scheduling, accurate documentation, and efficient completion of service requests. This position requires strong organizational skills, attention to detail, and the ability to coordinate multiple priorities in a fast-paced environment. Responsibilities Receive, log, and process service requests for vehicle maintenance, repair, or inspection. Record detailed information such as customer name, vehicle type, issue reported, and service required. Prepare and issue work orders to Auto Shop personnel, ensuring accuracy and clarity of instructions. Dispatch work assignments to mechanics and monitor progress of open work orders. Schedule service calls, inspections, and repairs per operational requirements and shop workload. Relay updates, messages, or special instructions between mechanics, supervisors, and other departments. Track and update the status of work orders in the system, closing out upon completion. Maintain accurate records of service calls, repairs, work orders, and customer communications. Assist with prioritizing urgent repairs or emergency service orders. Support shop supervisors in monitoring workload distribution and operational efficiency. Ensure compliance with shop safety and accountability procedures. Qualifications Knowledge of work order systems, dispatching procedures, and maintenance operations. Familiarity with vehicle maintenance terminology and processes preferred. Strong organizational skills with attention to detail and accuracy. Effective communication skills for coordinating with mechanics, supervisors, and customers. Ability to manage multiple priorities and adjust schedules to meet operational demands. Proficiency with computers, scheduling tools, or maintenance management systems. Compensation and Benefits: Competitive Pay, PTO, Health Benefits. If you're ready to apply your expertise in a high-impact role, we encourage you to join our mission in supporting law enforcement training and operational readiness. Oak Grove Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Oak Grove Technologies, LLC participates in E-Verify to determine an individual's identity and employment eligibility to work in the United States. E-Verify is a service of DHS and SSA.

Responsibilities

The Service Order Dispatcher is responsible for receiving, recording, and distributing work and service orders for vehicle maintenance and repair. This role serves as the central point of communication between customers, mechanics, and the shop supervisor to ensure timely scheduling and efficient completion of service requests.