Service Order Management Sr. Specialist at Smiths Group

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP, ServiceMax, Order Administration, Continuous Improvement, Living Lean, Stakeholder Collaboration, Analytical Skills, Problem Solving, Technical Communication, Contract Management, Pipeline Management, KPI Management

Industry

Security and Investigations

Description

Company Description Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Global Back Office team, within one of the workstreams that support the Aftermarket business & Service Operations. As a Service Order Management Sr. Specialist the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience. The primary role requires the processing of administrative tasks in the relevant workstream, working with other workstreams and cross functions where required to set up the field delivery team for successful execution. Generic Duties: Process: • Manage and resolve workstream issues timely to ensure on-time delivery and flawless quality. • Manage and resolve workstream issues in SAP and / or ServiceMax to ensure accurate data that ensures a “no fault forward” approach that allows the Field Delivery team to execute efficiently. •Process workstream requirements in accordance to Smiths guidelines, policies and standard work. •Liaise with relevant internal and external parties to manage and resolve all issues relating to service fulfilment. •Complete workstream requirements timely, following up as necessary to ensure delivery execution is timely and accurate for pipeline management. •Resolve complaints & issues effectively as required. •Ad-hoc tasks as assigned by the supervisor/management. Continuous Improvement: •Supporting the Service Back Office strategic approach and within workstream execute the continuous improvement plan (CIP). •Support system and process enhancements to improve the tools and the quality of the process. •Be part of the team that measures and manages improvements through standard KPI’s and improvement plans. •Participate in cross-workstreams and / or cross-functional initiatives or projects as required. Collaboration: •Attend weekly and monthly internal meetings. •Share best practices among the team to improve and drive efficiency. •Train & develop colleagues as required. Specific Duties: Contracts: •Manage Service contracts in ServiceMax •Liaise with AM Sales and OTI to ensure seamless execution of the process in compliance with standard work and corporate policies PM Plans: •Working alongside the Contract Team to ensure quality of the process. Qualifications Educational Requirements: •Demonstrable experience within sales & service order administration. •Proven ability to collaborate with key stakeholders. Knowledge: •Working experience on SAP and ServiceMax. •Overall understanding and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery. •Demonstrable experience of continuous improvement and the Living Lean principles. Skills: •A high level of attention to detail. •Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction. •Strong analytical and problem-solving skills. •Strong oral and written communication skills both technical and user focused. Competence and Abilities: •Self-motivated and pro-active and able to work on own initiative without close supervision. •Ability to train & mentor others. •The ability to make good judgements using the information available and making effective timely decisions in line with the business processes. Planning and Decision Making: •Responsible for executing tasks within workstream ensuring systems requirements are actively maintained in SAP & ServiceMax. •Responsible for executing the Service Back Office strategy & working to the continuous improvement plan (CIP). Impact and Scope: •Ensure internal or external customers’ requirements are delivered on time to promise. •Manage and resolve all service requirements relative to workstream to ensure customer and business commitments can be achieved. Key Internal and External Relationships: •Service Delivery teams •Service Operational Excellence team •Order Management CoE •Market Leadership and Commercial teams •Market Order Management Leads •Sales Managers •Operations, Service & Supply Chain Managers •Finance Managers Additional Information Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc) Grade: 08 Employee Group: Permanent Global Region: Asia Pacific

Responsibilities

Manage and resolve service order workstream issues in SAP and ServiceMax to ensure on-time delivery and high quality. Support the Service Back Office strategy by executing continuous improvement plans and managing service contracts.