Service Order Processor at Renewal by Andersen

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Technical Aptitude, Attention To Detail, Excel Proficiency, Salesforce Familiarity, Communication Skills, Stakeholder Management, Analytical Mindset, Problem-Solving Skills, Custom Windows & Doors Experience, Vendor Portals Experience, Reporting Tools Familiarity, Process Improvement, Organizational Skills, Adaptability, Collaboration

Industry

Building Construction

Description

Summary We’re seeking a detail-oriented, proactive Service Order Processor for our Service division. In this role, you’ll manage customer and internal orders from entry through delivery, ensuring accuracy, coordination with vendors, and seamless communication across teams. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications 2+ years of order processing, operations, or related experience (manufacturing, building products is a plus) Strong technical aptitude and attention to detail Proficiency in Excel; familiarity with Salesforce or order systems Excellent communication (verbal & written) and stakeholder management Ability to manage multiple priorities in a fast-paced environment Analytical mindset, problem-solving skills, and ability to escalate appropriately Knowledge, Skills and Abilities Experience with custom windows & doors / architectural specification Understanding of hardware, frame systems, and installation practices Experience working with vendor portals / APIs Familiarity with reporting / metrics tools and process improvement Strong organizational skills, follow-up, and attention to detail Ability to adapt well and accept feedback in a changing environment Flexible and resilient to adapt to multiple demands, shifting priorities, and changing business conditions Ability to work independently and collaboratively across departments Supervisory Responsibilities Essential Functions Accurately enter and validate customer orders (dimensions, hardware, glazing, finish) Clarify ambiguous specifications with appropriate parties involved Coordinate with multiple window/door manufacturers and suppliers—confirm lead times, pricing, and availability Track order status, resolve delays or issues, and communicate updates to stakeholders Work with production, installation, warehouse, and logistics teams to ensure orders flow smoothly Generate reports on backlog, order accuracy, lead times, and performance metrics Perform error coding, assign, and audit billable items Identify process improvements to reduce errors, speed throughput, and enhance customer satisfaction Other job duties as assigned Physical Demands Sitting for Extended Periods Computer Use Meetings and Collaboration Communication Data Entry Multitasking Document Handling Occasional Travel Work Environment Office Setting: Much of the work is conducted in an office environment, where the Service Order Processor performs various administrative tasks related to processing service orders. Desk Work: Extended periods of time spent at a desk, using a computer, and engaging in administrative duties such as order entry, scheduling, communication, and data analysis. Computer Use: Regular use of computers and office software to manage order-related information and update databases. Phone Communication: Engaging in phone communication with vendors, internal teams, and other departments to coordinate orders, address inquiries, and provide updates. Collaboration: Working closely with production, installation, and warehouse teams to ensure effective communication and coordination of service activities. Problem-Solving: Addressing order-related issues, identifying solutions, and ensuring that service orders are processed efficiently. Adaptability: Adapting to changes in schedules, vendor lead times, customer needs, and other dynamic aspects of processing service orders. Data Entry: Entering and updating service order information in the company's systems and databases. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

Responsibilities

The Service Order Processor will manage customer and internal orders from entry through delivery, ensuring accuracy and coordination with vendors. This role involves tracking order status, resolving delays, and communicating updates to stakeholders.