Service Owner, Business Cards Product at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, P&L Stewardship, Product Lifecycle Governance, Regulatory Settings, Risk Management, Payments, Digital Origination, Customer Insights, Commercial Analytics, Executive Communication, People Leadership, Credit Card Product Design, Operations, Customer Experience, Data-Driven Decision Making, Stakeholder Management

Industry

Financial Services

Description

What’s the Role: As the Service Owner, You’ll be accountable for the end to end performance and lifecycle of Business Credit Cards owning strategy, financial outcomes, delivery, and governance. You’ll lead a focused product team and orchestrate cross‑functional squads (Technology, Operations, Marketing and Scheme partners) to deliver change safely, on time and to high customer standards. This is a pivotal role in the Credit Cards Product team and involves working across Consumer and Business bank divisions. The Role: Define and lead the strategy and commercial performance of the Business Credit Cards portfolio, owning P&L outcomes including growth, utilisation, profitability and attrition Drive pricing, acquisition and engagement strategies using data, customer insights and market dynamics Lead delivery of compelling customer value propositions, owning the product roadmap and execution of change Uplift customer experience and NPS by improving key customer and banker journeys across cards and payments Own product governance and compliance, ensuring adherence to PSL, DDO and risk obligations with clear accountability Act as the senior Business Cards SME, influencing executives and partnering with Technology, Operations and external schemes Lead, coach and develop product teams, building strong capability, data‑driven decision making and an inclusive, outcomes‑focused culture What do I need? Deep product management experience in cards, payments or adjacent financial services domains, with a track record of P&L stewardship. Strong grasp of product lifecycle governance (e.g., PSL), regulatory settings (DDO, policy frameworks) and effective risk management. Exposure to payments and digital origination and servicing. Familiarity with product simplification in large programs. Proven ability to deliver complex, multi‑stakeholder initiatives end‑to‑end—prioritisation, funding/business cases, execution and benefits realisation. Strength in commercial analytics—turning portfolio and customer insights into pragmatic strategy, pricing, and product decisions. Executive‑level communication and influence; comfortable setting direction, making prioritisation calls, and delivering outcomes with urgency and care. People leadership—coaching product managers, shaping culture, and building capability across cross‑functional teams. Experience in credit card product design and operations (limits, lending, servicing, disputes, collections). Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

Responsibilities

The Service Owner will be accountable for the performance and lifecycle of Business Credit Cards, leading a product team and cross-functional squads to deliver change. Responsibilities include defining strategy, driving commercial performance, and ensuring product governance and compliance.