Service Owner at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Owner, Technical Lead, Agile Methodologies, SaaS Products, ERP Platforms, EPM Platforms, Data-Driven Decision Making, Stakeholder Management, Compliance, Continuous Delivery, Quarterly Planning Process, Financial Planning, Integration, Customer Engagement, Technical Integrity, Process Flow

Industry

Banking

Description

Mō te tūranga | About the Role This Service Owner (SO) / Technical Lead will be responsible for leading and driving delivery for the Enable Financial Services squad. This squad supports the Finance business units through maintaining and enhancing the systems and tools used to enable business outcomes. They maximise the value of those toolsets and represent the customer in the team, bridging the gap between product strategy and development. • Work closely with internal & external customers to understand their needs and pain points and use data driven decisioning to power the product/service forward. • Accountable for managing scope, prioritisation and ensuring good quality agile ceremonies. Help streamline execution, and promote continuous delivery, while maintaining the technical integrity of the product/service • Manages supplier, business partner and third-party relationships where necessary • Owns the build, run, enhance and retire lifecycle of the product/service • Leads the Quarterly Planning Process (QPP) with the team, providing a high level, sized view of deliverables for the coming period with confidence levels. • Responsible for planning to squad financials, quantifying effort required and value delivered • Perform related duties as assigned, within the scope of role and as required by senior leadership. • Support the delivery of any Finance & Enterprise related initiatives where required. • Contribute to developing and maintaining any current in-scope applications/integrations complete with requirements, architecture, transaction and process flow. • Support technology maintenance programmes ensuring a high delivery standard is maintained. • Support stakeholders in ensuring appropriate compliance to local and global regulatory requirements Nā tāu rourou | What will you bring? Essential • Extensive experience with the service owner craft and best practices • Ability to understand complex challenges/concepts and articulate these in a simplified, easy to understand manner • Experience in managing SaaS products & platforms including integration into complex environments Desired • Experience with ERP and EPM platforms. Oracle Fusion would be preferrable. • Experience with iterative, continuous delivery and visualisation methods for communicating roadmaps • Experience with managing scope and prioritisation, making data-based decisions. Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best • Additional purchased leave options up to 4 weeks per year • Banking benefits, insurance discounts and superannuation scheme • Growth and development – we provide opportunities for development and promote internal mobility • Recognition - we recognise and reward our star performers • School holiday subsidy - help you balance work and family during school holiday • 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 2 February 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The Service Owner will lead the Enable Financial Services squad, managing the delivery of systems and tools to support Finance business units. They will also be responsible for stakeholder engagement, managing supplier relationships, and ensuring compliance with regulatory requirements.