Service Partner Manager at Haier Europe

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Performance Management, Field Team Motivation, Project Management, Customer Satisfaction, Communication Skills, Influence and Persuasion, Entrepreneurial Approach, Compliance Management, Capacity Planning

Industry

Manufacturing

Description

Join us at Haier Europe as a Service Partner Manager to assist us in achieving Haier’s goal of having a reputation as the number one after sales white goods service provider. As our Service Partner Manager, you’ll have responsibility for managing the relationships, scale, capabilities, compliance and performance of our external field based Authorised Service Agent network to ensure the business has the white goods appliance repair capacity, skills and geographic coverage to fulfil white goods appliance repair demand. You’ll use your experience of motivating and empowering field based teams to ensure that the Authorised Service Agents deliver a high quality, responsive repair service. You’ll also support with leading and managing selected projects, to support continuous improvement in the efficiency and effectiveness of both directly employed Field Service Engineers and Authorised Service Agents. You'll need a passion for ensuring high levels of customer satisfaction, strong communication skills, the ability to demonstrate credibility and persuade and influence others, and an entrepreneurial approach. This is a remote / field based role, so you'll also need to have a full, valid driving license, and be willing to travel. Benefits: Salary DOE & bonus Company vehicle Healthcare 25 Days Holiday (+ statutory bank holidays) Up to 6% employer Pension contribution Training support schemes to aid your development Employee Assistance Program 4x Life Cover Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found. With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now. INDMNG #LI-Remote In your hands, our three superbrands – Candy, Hoover, Haier – are the innovative power behind our determination to be the number one home appliance business in the UK & Ireland. And with our shared cultural attitude of Entrepreneurship & Innovation, Zero Distance to the Customer and IoT & Ecosystem Thinking, our people know how to power our future. Our customers deserve the very best, and in your hands, you’ll deliver it. With the strength of the global leader behind you, the freedom to grow your career inspiring you and the performance of our future driving you, in your hands, our business will be better because of you.

Responsibilities

Manage the relationships, compliance, and performance of the external Authorised Service Agent network to ensure sufficient repair capacity and geographic coverage. Lead continuous improvement projects to enhance the efficiency of both field service engineers and external agents.