Service Parts Associate at CUMMINGS INC

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Parts Sourcing, Inventory Management, Customer Service, Warehouse Operations, Procurement, Upselling, Technical Documentation, Core Processing, Shipping and Receiving, Mentoring

Industry

Motor Vehicle Manufacturing

Description

Job Summary: Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision. Key Responsibilities: Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment. Carries out customer parts counter duties including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions. Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to supervisor when needed. Maintains a neat and clean appearance in the customer parts area and parts warehouse. Personally leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives. Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner. Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods. Participates as a team member on parts department related improvement assignments and projects as needed. May lead small, limited portions of improvement activities. Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate. Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Responsible for assisting customers and technicians in securing necessary parts and supplies while managing warehouse activities. This includes processing transactions, maintaining stock levels, and mentoring less experienced personnel.