THE OPPORTUNITY

Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service and Parts Coordinator.
This is a full-time position, Monday to Friday from 8am to 5pm, and a rotational Saturday. Some evenings may be required.

QUALIFICATIONS

• High school diploma or equivalent
• Must have a valid driver’s license and a clean driver’s abstract
• Must be computer literate and able to use multiple platforms
• Experience in the truck, rental, or automotive industry is an asset
• Strong attention to detail
• Strong interpersonal, customer service, and troubleshooting skills
• Team player with a sense of urgency and ability to multitask
• Good work ethic and detail-oriented

• Oversee workflow in the Parts and Service Department, ensuring a customer-focused approach for the ultimate service experience.
• Follow the entire service process, including greeting customers, creating repair orders, checking warranty, recalls, and campaigns, and performing technical follow-up with engineers.
• Schedule appointments, order parts through the Parts Department, and ensure a smooth workflow.
• Ensure accurate and detailed information is gathered and relayed to the shop/technician.
• Work with the Parts Department to ensure that the necessary parts are available for scheduled jobs and follow up on any parts that are on order.
• Recommend customers the appropriate maintenance requirements.
• Create estimates when required.