Service Parts Specialist at Dyson

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Master Parts List Management, Product Lifecycle Management, Bill of Materials, New Product Introduction, Teardown Analysis, Cross-functional Collaboration, CAD Interpretation, Service Readiness, Technical Documentation, JDM Partner Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Role Overview The Service Parts Specialist is responsible for creating, validating, and maintaining Master Parts List (MPL) documentation to support new product launches and ongoing product lifecycle management. This role ensures that serviceable parts, assemblies, and configurations are accurate, validated, and ready for customer support across global markets. Working closely with internal cross‑functional teams and Joint Development Manufacturing (JDM) partners, the Service Parts Specialist plays a critical role in enabling effective aftersales and service readiness from launch through end of life. Key Responsibilities Master Parts List (MPL) Management Create complete, accurate MPL documentation for new products developed with JDM partners. Maintain and update MPLs post‑launch, ensuring all product, component, and configuration changes are accurately captured. Review products for MPL readiness and formally sign off MPLs prior to release. Product Launch & Change Support Support new product introductions by ensuring service parts and assemblies are validated, fit‑ready, and available for global markets. Assist the Product Change team with service‑related change requirements and documentation updates. Conduct teardown analysis of test rigs and products to define correct service and spare part offerings. Cross‑Functional & Market Support Create and present concise service one‑pagers for new products at cross‑functional Customer Service briefings. Support global service and market teams with spare part queries and requests. Collaborate closely with Manufacturing, Engineering, Commercial, Marketing, Refurbishment, and Service teams, as well as external JDM partners. Performance & Quality Deliver against defined KPIs for service readiness, documentation quality, and timeliness. Ensure accuracy and completeness of all service documentation to minimise downstream market queries and rework. Key Requirements Degree, diploma, or equivalent practical experience in Engineering, Manufacturing, Mechanical, Electrical, or a related technical discipline. Related vocational, technical, or industry certifications will be considered an advantage. Proven experience in service parts, aftersales, service readiness, product lifecycle management, or a related engineering/manufacturing support role. Hands‑on experience working with parts lists, bills of materials, service documentation, or product configurations. Experience supporting new product introductions (NPI) or product changes in a manufacturing or engineering environment. Strong ability to work cross‑functionally with Engineering, Manufacturing, Service, and Commercial teams. Practical, hands‑on product experience, including disassembly and reassembly of complex products or assemblies. Preferred Experience working with external manufacturing partners or Joint Development Manufacturing (JDM) partners. Experience supporting global markets or regional service teams. Familiarity with Product Lifecycle Management (PLM) systems (e.g. Teamcenter or equivalent). Ability to interpret CAD data, drawings, or engineering documentation. Experience in consumer electronics, appliances, electromechanical products, or similar industries. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

The Service Parts Specialist creates and maintains Master Parts List documentation to ensure service readiness for new and existing products. They collaborate with JDM partners and cross-functional teams to validate serviceable parts and assemblies for global markets.