Service Performance Owner (NY) at Leo Facilities Maintenance

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

70000.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Verbal Communication, Written Communication, Teamwork, Relationships, Organizational Awareness, Problem Solving, Process Orientation, Microsoft Office, Facilities Management, Landscaping, Irrigation, Snow-Ice Programs, Interior Management, Exterior Management, Janitorial Services

Industry

Facilities Services

Description

Description Job description Service Performance Owner (SPO) About Caliber Service Management We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities. With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts. We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations. With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners. Job Summary *This role is 80%+ on the road within a region. Commercial landscape and snow removal management professionals encouraged to apply. (SPO) provides management and oversight within their designated geographic zone. They build strong relationships, facilitate communications in the field between all key stakeholders, maintain Quality Control of Service Vendor performance and resolve problems within the zone. Responsibilities Communicate and build relationships and trust with the client locations and regional management Deliver Vendor Quality Control programs within the region Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations Manage the client; up to and including client Regional Vice Presidents. Conduct Service Validations Train and guide vendors as required Provide guidance and feedback to Caliber Service Management Maintains Quality Control Reports Prepare Vendor score cards Resolve customer problems by applying resources as necessary Conduct site surveys for various trades and services Engage and entertain the customer as appropriate Conduct training and presentations concerning scope of work to store personnel Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies Professional Skills Customer Service – Advanced Verbal Communication – Proficient Written Communication – Proficient Teamwork – Proficient Relationships – Advanced Organizational Awareness – Proficient Problem Solving – Proficient Process Orientation – Proficient Role Specific Skills Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point) Able to utilize Disc Profile Tools Capable of working outside in supervisory-inspection capacity in all weather conditions Able to climb ladders and perform roof top maintenance inspection tasks Capable of extensive driving (day, night and inclement) and commercial air travel Able to travel nationwide on short notice on a limited basis Excellent driving record Qualifications Minimum Qualifications Bachelor’s degree preferred Other Relevant Qualifications Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services Experience in a trade Retail experience or experience servicing retailers Experience in facilities industry Compensation includes Vacation, Holiday Pay, 401k, profit-sharing incentives. Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year

Responsibilities

The Service Performance Owner manages and oversees service delivery within a designated geographic zone, ensuring quality control and effective communication among stakeholders. They also resolve problems, conduct site surveys, and maintain strong relationships with clients and vendors.