Service Planner at Konecranes

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

87000.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Scheduling, Customer service, Time management, Communication, Cost control, Microsoft Office, Word, Excel, Outlook, Problem solving, Prioritization

Industry

Machinery Manufacturing

Description

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description We are currently seeking a passionate, energetic, and engaging Service Planner to join our team. The purpose of this role is to plan and execute service requests through assigned team of technicians in the branch and define material requirements for each service request, both planned and on call. Based in Smithfield, NSW or Carole Park, QLD, and reporting to the Lead Service Planner, you will be responsible for planning and executing service, repair and maintenance work through the assigned team of Technicians. Your main responsibilities will include: Planning, prioritising and scheduling work Planning un-planned breakdown work with the assistance of Field Supervisors and the Service Manager Arranging/ ordering sub-contracted goods, services and equipment. Capturing and controlling job-related costs by way of Time and Material Trackers in provided systems Effectively communicating the planning process and timelines to customers, technicians and subcontractors Tracking and receiving material orders to facilitate a timely delivery of the Orderbook when requisite components are available. Our key objective is to improve the safety, productivity, and sustainability of our customers’ operations today and in the future. Get started with a reputable global organisation and apply today! Konecranes is committed to providing equal opportunities to all its current and future employees. We believe that sustainable growth is a result of strong responsible performance. We are committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Qualifications About You: As a confident, well organised and determined individual, the successful candidate will also possess: Planning experience in a similar role Exceptional customer service skills Ability to work well under pressure and effectively prioritise tasks Excellent interpersonal skills and the ability to communicate effectively with customers, suppliers and team members, Demonstrated ability to plan jobs and develop a work scope Excellent time management skills Intermediate computer skills with experience working with the Office 365 Suite of products (i.e. Word, Excel and Outlook). Additional Information In return you will get: Competitive base salary, based on experience 15% Bonus based on agreed KPI's Employee Share Scheme in place Great team environment Training provided. Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Job Category: Service Employee Group: Employee Employment Type: Undefined term Full-time/part-time position: Full-time Workplace Type: On-site Compensation: AUD 85000 - AUD 87000 - yearly

Responsibilities

The Service Planner is responsible for scheduling service requests, managing technician workloads, and coordinating material requirements for planned and breakdown maintenance. They must effectively communicate timelines to customers and stakeholders while controlling job-related costs.