POSITION SUMMARY

Reporting to the Program Director, the Service Planning/Admissions/Discharge Facilitator arranges, organized and facilitates Service planning for Individuals and their supports. The Service Planning/Admissions/Discharge Facilitator also facilitate the admissions and discharge processes for individuals entering or leaving services.
The Service Planning/Admissions/Discharge Facilitator facilitates Person Centered Planning or Personal Planning with the Individual and their Natural Supports upon request. The Service Planning/Admissions/Discharge Facilitator ensures that the service planning, admission and discharge processes are of high quality, adhere to the philosophy and policy standards of the association and promote a natural and normal life for each Individual receiving services.
1. Specific Duties and Responsibilities

a. Individual Support

• Establish a supportive and effective working relationship with each Individual and their personal support network
• Facilitate the person-centered planning or personal planning process with Individuals upon request.
• Complete documentation as required by BHSSA policy
• Consider and promote the opportunity for growth and independence of Individuals in the development of Individual Person-centered plans.
• Promote the development of natural community supports
• Act as a role model, displaying professional attitudes and behavior.
• Promote the Individual’s health and well-being, i.e. exercise, healthy meal choices, self-management skills (i.e. time management, stress management, work related social skills)
• Facilitate the service planning process for Individuals, ensuring updates, assessment information and other relevant information is collected and distributed prior to the service planning date.
• Review the Individual Profile Registry on a weekly basis for potential clients.
• Meet with Program Directors and Executive Director to determine potential clients to pursue for services or to review any applications or referrals for services.
• Complete Expressions of Interest (EOI) for identified potential clients.
• Facilitate process for potential new clients including: Meet and Greet meetings, Intake meetings, information sharing, documentation gathering etc.
• Provide resource information, referrals etc. for clients seeking services that may not fit admission criteria or seeking information on services.
• Refer clients seeking ABII, CAPCC or BCAL services to the appropriate Service Coordinator.
• Ensure all completed documentation, forms and information etc. is forwarded to the Coordinator of the program the new client is assigned to

b. Documentation

• Ensure complete and confidential records are kept as per policy requirements.
• Ensure all documentation is completed in a timely manner.
• Collect and distribute all information to all relevant parties at least one week prior to the service planning conference.
• Complete all required documents for new clients.
• Complete and required documentation for discharge of clients.

c. Teamwork

• Work effectively with Individuals, team members and others in a positive and professional manner.
• Engage the Behavior Specialist and/or Program Coordinator as needed in the Admissions process.
• Relay important concerns to supervisor in a timely manner.

d. Liaison

• Establish and maintain effective and professional relationships with the Individual’s personal supports, including the individual’s guardian, family members, friends and natural community connections.
• Establish and maintain effective, open and professional working relationships with other Blue Heron employees working in support of the Individual.
• Participate in the exchange of relevant information with the purpose of establishing more effective utilization and coordination of services.

e. Other

• Any other duties required from time to time as identified by the Program Director.
• Submit suggestions and ideas that may improve the quality of life of the Individual or strengthen team operation to the Team Leader.

1. Qualifications

a. Education

• Degree or 2-year Diploma in Disability Services, Social Work or Human Services

b. Experience

• Previous experience in facilitation
• Knowledge of alternative methods of communication such as sign language would be an asset

c. Skills/Abilities

• Excellent verbal and written communication
• Superior interpersonal and leadership skills
• Superior computer skills

d. Other

• Criminal Record Check
• Alberta Child Welfare Check

Job Type: Full-time
Pay: $22.96-$34.30 per hour
Expected hours: 30 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care
• Wellness program

Work Location: In person
Application deadline: 2025-09-07
Expected start date: 2025-09-1

Please refer the Job description for details