DERBY/SITE-BASED

We are looking for a Services Planning and Delivery Manager to join our On-Wing Aftermarket Operations team, reporting to the Vice President, Services Control Centre (SCC). The role will lead existing specialist planning and service delivery teams, responsible for designing and managing our Line Replaceable Units (LRU) management services across our global customer network.
This role leads a large team of 10+ people whose key accountabilities are the integration and delivery of the Line Replaceable Unit (LRU) service contracted with our Total Care Agreement customers for all Trent and RB211 fleets around the globe.
The team also manages the Entry into Service readiness activities for LRU services and provides support to the Sales Director and their campaign and is accountable for setting inventory levels to deliver material services from initial provisioning recommendations through to planning and acquiring material for the Parts Availability Service (PAS) and AOG stores.
The team work closely with our Services Control Centre, Spares Support Group, LRU Supplier Management and Rolls-Royce Sales teams as well as our network of 130 in-field Airline Support Team Service Representatives positioned in fifty-five office locations worldwide.
Sounds exciting? It is. As well as the development and management of the LRU services on offer, we are the team that airlines turn to when they have an LRU problem. Minutes and seconds really matter in our world. Our customers expect us to be able to respond rapidly to get their operation back up and running as quickly as possible to minimise or prevent passenger disruption.

KEY SKILLS;

• Excellent leadership skills
• Excellent knowledge of RR Services portfolio and how it impacts our customers
• Ability to influence people at all levels and different organisations
• Excellent communication skills
• Logistics, operational and Supply chain management experience
• Experience in Customer and/or supplier facing roles is preferable
• Planning & Control
• Programme Management
• Forecasting

• Lead, support and inspire a highly skilled and efficient multi-disciplined team
• Grow, forecast and support our Parts Availability Services (PAS) global storage and market the available services
• Support customer teams for LRU Initial Provisioning (IP) at Entry Into Service (EIS) customers
• Coordinate orders from customers through LRU maintenance network
• Lead Service Delivery team to support customer requirements, with the team acting as primary interface between our customer operations and vendor management teams
• Deliver LRU Management and PAS contractual service levels
• Awareness of customer contractual LRU management status
• Be the voice of the customer for our Logistics provider