Service Point Agent at DHL Supply Chain

Hà Nội, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Operational Support, Shipment Tracking, Problem Resolution, Documentation, Customs Clearance, Communication, Sorting, Loading, Unloading, Payment Processing, Dispatch, Scheduling, Feedback, Teamwork

Industry

Logistics;Transportation;Supply Chain and Storage

Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! YOUR TASKS: Role Purpose: Provide customer service, sales and operational support for the Service Center. Answer phone and greet visitors in the Service Center. Research shipment tracking requests and provide feedback; attempt to resolve misplaced shipments. Communicate with Sales/Service to resolve customer problems. Assist with operational procedures, including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments. Dispatch pick-up and delivery information promptly and efficiently; arrange daily pick-up schedules. May process or prepare import/export documentation and assist in the customs clearance process in some markets. YOUR PROFILE: 1 - 2 years relevant experience Education: bachelor's degree English: Fluent (written and spoken) OUR OFFER: Multifarious benefit programs. Strong career support & lots of opportunities in an international environment. Training: both online and offline with Global DHL Standards. Coaching & Feedback culture allows you to advance further in short-term and long-term development goals. Working together based on DHL values of “Respect and Results”. Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program. Employee hobby clubs, sports championships. Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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Responsibilities

Provide customer service, sales, and operational support for the Service Center. Assist with operational procedures and resolve customer problems.